Refund and Returns Policy
Return & Refund Policy
We want you to love your RicKard product.If something isn’t right,here’s how returns work.
Return Eligibility
We accept returns within 3 days of delivery, provided the following conditions are met:
- The product must be in new, unused condition —exactly as you received it
- The product must include all original packaging, accessories, and documentation
- Personalised or engraved products cannot be returned as they are made to order
How to Request a Return
- Contact Us — Reach out within 3 days of delivery by calling +8801703316149 or emailing rickardleathers@gmail.com
- Ship It Back — Send the product in its original packaging
- Get Refunded — Your refund will be processed within 5–7 working days after we receive and inspect the product
Refund Details
- Once we receive and inspect your returned product, we’ll notify you of the approval status
- Approved refunds are processed within 5–7 working days to your original payment method
- If you paid via bKash, Nagad, or bank transfer, the refund will be sent to the same account
- Card refunds may take an additional 3–5 business days to appear on your statement, depending on your bank
Non-Returnable Items
The following items are not eligible for return or refund:
- Products with a broken
- Products showing signs of use, wear, scratches, or damage
- Personalised or engraved products (custom-made to your specifications)
- Products returned after the 3-day return window
- Products without original packaging or missing accessories
Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please initiate a return and place a new order.
Damaged or Defective Products
Received a damaged or defective product? We’ve got you covered under our warranty. Contact us immediately with photos of the issue, and we’ll resolve it for you — either through repair, replacement, or refund at our discretion. For manufacturing defects, please refer to our Warranty Policy for full coverage details.
Need Help?
Call us at +8801703316149 or email rickardleathers@gmail.com