Return & Refund Policy

We want you to love your RicKard product.If something isn’t right,here’s how returns work.

Return Eligibility

We accept returns within 3 days of delivery, provided the following conditions are met:

• The product must be in new, unused condition —exactly as you received it

• The product must include all original packaging, accessories, and documentation

• Personalised or engraved products cannot be returned as they are made to order

How to Request a Return

1. Contact Us — Reach out within 3 days of delivery by calling +8801703316149 or emailing rickardleathers@gmail.com

2. Ship It Back — Send the product in its original packaging 

3. Get Refunded — Your refund will be processed within 5–7 working days after we receive and inspect the product

Refund Details

• Once we receive and inspect your returned product, we’ll notify you of the approval status

• Approved refunds are processed within 5–7 working days to your original payment method

• If you paid via bKash, Nagad, or bank transfer, the refund will be sent to the same account

• Card refunds may take an additional 3–5 business days to appear on your statement, depending on your bank

Non-Returnable Items

The following items are not eligible for return or refund:

• Products with a broken

• Products showing signs of use, wear, scratches, or damage

• Personalised or engraved products (custom-made to your specifications)

• Products returned after the 3-day return window

• Products without original packaging or missing accessories

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please initiate a return and place a new order.

Damaged or Defective Products

Received a damaged or defective product? We’ve got you covered under our warranty. Contact us immediately with photos of the issue, and we’ll resolve it for you — either through repair, replacement, or refund at our discretion. For manufacturing defects, please refer to our Warranty Policy for full coverage details.

Need Help?

Call us +8801703316149

E-mail: rickardleathers@gmail.com