We want you to love your RicKard product.If something isn’t right,here’s how returns work.
Return Eligibility
We accept returns within 3 days of delivery, provided the following conditions are met:
The product must be in new, unused condition —exactly as you received it
The product must include all original packaging, accessories, and documentation
Personalised or engraved products cannot be returned as they are made to order
How to Request a Return
Contact Us — Reach out within 3 days of delivery by calling +8801703316149 or emailing rickardleathers@gmail.com
Ship It Back — Send the product in its original packaging
Get Refunded — Your refund will be processed within 5–7 working days after we receive and inspect the product
Refund Details
Once we receive and inspect your returned product, we’ll notify you of the approval status
Approved refunds are processed within 5–7 working days to your original payment method
If you paid via bKash, Nagad, or bank transfer, the refund will be sent to the same account
Card refunds may take an additional 3–5 business days to appear on your statement, depending on your bank
Non-Returnable Items
The following items are not eligible for return or refund:
Products with a broken
Products showing signs of use, wear, scratches, or damage
Personalised or engraved products (custom-made to your specifications)
Products returned after the 3-day return window
Products without original packaging or missing accessories
Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please initiate a return and place a new order.
Damaged or Defective Products
Received a damaged or defective product? We’ve got you covered under our warranty. Contact us immediately with photos of the issue, and we’ll resolve it for you — either through repair, replacement, or refund at our discretion. For manufacturing defects, please refer to our Warranty Policy for full coverage details.
