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Shoes

Boot's

Belt's

Bags

Wallet

Accessories

Women’s Boots

Visual guide

When does warranty apply?

Real examples of what qualifies for a warranty claim and what doesn't.

Leather cracking
Covered

Leather cracking along folds

Deep cracks forming along the main fold within the warranty period indicate a material defect.

Surface flaking
Covered

Surface flaking or peeling

If the leather surface begins to peel without external cause, it qualifies for warranty.

Water stains
Not covered

Water stains or swelling

Damage caused by water or rain is not a manufacturing defect.

Wear and patina
Not covered

Normal wear & patina

Gradual color change and aging from daily use is expected.

Cuts and tears
Not covered

Cuts, tears or impact

Physical damage from sharp objects is outside coverage.

Covered

  • Leather cracking/breaking
  • Stitching undone prematurely
  • Hardware/Zipper failure

Not covered

  • Water/Liquid damage
  • Accidental physical damage
  • No proof of purchase
1

Contact

Email us with ID.

2

Photos

Send clear photos.

3

Ship

Return the item.

4

Replace

Get a new one.

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